A young woman is currently asking food giant, Nestle, to give her a lifetime supply of KitKats after none of the eight chocolate bars she bought had wafer inside. 20-year old, Saima Ahmad, who is also a law student, bought the chocolate bars for £2, (about $3) and has written to Nestle saying that they failed to fulfill their duty of care to consumers.
According to ITV, Ahmad, who goes to Kings College in London, even provided the manufacturer details of a 1930 case law to back her case up. Expressing her disappointment with her purchase, she said, "I'm hoping they will apologize to me and in the future focus more on the quality of their product."
"No one else in that industry has that unique concept about mixing the wafer with the chocolate and that's why I'm a fan," she continued. Before she submitted the letter and threatened legal action, she made her research and found out that there have been others who had gone through similar experiences.
In her letter, she reasoned that providing her KitKats for life will enable her to serve as "quality control." "Nestle have a huge following and I don't think these mistakes are acceptable," she remarked.
She also hopes for the CEO of Nestle to respond to her, especially since she described the incident as a very important issue. As to whether or not she will get sick of the chocolate bars if Nestle gives in to her demands, she said, "They are my favorite chocolate bars, I love them."
She continued to explain that the failure involved the manufacturing process, which "resulted in a product being defective." She cited monetary and emotional significance as her losses and blatantly said that she would have purchased a Galaxy bar if she wanted something that's pure chocolate.
Ahmad is firm on her decision to take legal action if Nestle does not give her what she wants. "I wouldn't rule out taking this further if Nestle do not apologize or compensate me adequately," she said. "As I mentioned in my letter of complaint, an unlimited supply of KitKat would do."
