Starbucks faces lawsuit filed by two coffee enthusiasts. It was stated that the individuals who filed the charges claim that their lattes were under filled.
The lawsuit filed by Siera Strumlauf and Benjamin Robles stated that the lattes they ordered from Starbucks lack around 25 percent every time they'd order the drink. The lawsuit claims that the latte shortage from Starbucks was not just a one-time incident as it has occurred several times in the past, regardless of the cup size according to Eater.
"In the food science community, as well as in the weights and measures community, foam is not measured on a volumetric basis" part of the lawsuit posted on the FoodBeast website mentioned.
One of the causes being pointed out the causes of latte shortage is the recent changed made by Starbuck's CEO. Howard Shultz, the CEO decided to cut costs and reduce the milk being placed on their hot beverages.
In addition to the lawsuit's claims, it was also mentioned that due to the company's gesture to cut down the latte; the company saved "millions of dollars" in terms of costs for their goods being sold. The California residents even pinpointed that the "Starbucks lattes are uniformly under filled." This being said, they pointed out that Starbucks under fill not just their drinks, but all of their customers' as per CBS Local's report. The lawsuit includes fraud, breach of the implied, warranty of merchantability, breach of express warranty.
"By under filling its lattes, thereby shortchanging its customers, Starbucks has saved countless millions of dollars in the cost of goods sold and was unjustly enriched," the lawsuit stated.
"We are aware of the plaintiffs' claims, which we fully believe to be without merit," a spokesperson from Starbucks stated. "We are proud to serve our customers high-quality, handcrafted and customized beverages, and we inform customers of the likelihood of variations."
