More and more companies are turning to artificial intelligence or AI to give better service to their customers. But, is AI also efficient in making hiring less biased?
AI To Be The Next Hiring Specialist
There is no doubt that looking for the most competitive, talented, skilled candidate from a pool of applicants is difficult. You have to consider their personal traits, educational background, experience and more.
You can't just look for the applicant's GPA to decide if he is good for the job. "One of the things we've seen from all our data crunching is that GPAs are worthless as a criteria for hiring, and test scores are worthless," said Laszlo Bock, Google's SVP of people operations per Fast Company.
In view of this, the firms add more information to consider about candidates, surveys, work sample, social media posts, word choice and even facial expression. They also add AI to assess work, skills and personality traits. With these AI-driven assessments, hiring will not be subject to manager's personal biases.
Per the report, the AI powered hiring managers will at least remove the applicants who lack the skills for the position. "You couldn't automate judging between the A+, B+, and B work, but maybe you could kick out the C work," said Pete Kazanjy, founder of TalentBin, a service that uses social media for job recruits.
AI Hiring Managers Drawbacks
Will AI-driven hiring managers affect the pool of jobs for humans? Employing AI hiring managers could mean less employment for human hiring managers. Although AI is more efficient than humans in several aspects, its presence in the industry might take the jobs that humans previously fill.
According to Business Insider, AI will replace 5 million human jobs by 2020. World Economic Forum (WEF) estimated of 7.1 million jobs could be lost due to redundancy, automation or disintermediation. However, 2.1 million new jobs will be open for specialized occupations like computing, architecture and engineering that will offset the losses.
"Without urgent and targeted action today to manage the near-term transition and build a workforce with futureproof skills, governments will have to cope with ever-growing unemployment and inequality, and businesses with a shrinking consumer base," said Klaus Schwab, founder and executive chairman of WEF.
What is your stand about employing AI in the industry? Is AI a threat in human employment? Share your thoughts in the comment section below.
