Samsung Electronics continues to remain strong over the latest controversy involving its newest flagship, the Samsung Galaxy Note 7. The hardware issue concerning the battery fiasco has been carefully addressed by the smartphone giant since Monday this week.
It has been known that even airline companies have been prohibiting its passengers to bring along any Samsung Galaxy Note 7 on-board flights, and now even shipping companies are already reluctant to carry the faulty units as a safety precaution, reports GSM Arena. UPS and FedEx are among them to confirm, prompting Samsung to announce a new program to facilitate the exchange for new ones.
OMG I'm on an @AerLingus flight and they just made an announcement that the @samsung #Note7 is banned from use due to #Note7Recall....
— Clare Cullen Clisare (@Clisare) September 19, 2016
Meanwhile, the exchange program has already been underway for replacement units to be delivered in the UK, Canada, and Ireland. U.S. owners of the faulty Samsung Galaxy Note 7s may need to wait until September 21st for the new Note units, as told to CNET.
Samsung Mobile UK & Ireland VP Conor Pierce also stressed the need for current Samsung Galaxy Note 7 owners to surrender their defective pre-owned units to go for the replacement right away. Pierce further stated that by facilitating the exchange, their customers would still be able to enjoy the maximum benefits of owning Samsung's flagship mobile offering.
In other news, customers who had already received their replacement units via the Samsung exchange program have reported seeing a black square as one indicator that the unit is regarded safe to use. Some U.S. customers also said that the replacement phones are without the green battery indicator feature, and instead have a white battery indicator upon receipt of the new unit.
Still, manually reporting a defective Samsung Galaxy Note 7 device yourself is another way to do it. It may take a while longer to wait for a replacement, however, it is better to stay safe at all costs.
