Samsung is purportedly performing an investigation on the issues of accelerated battery draining of Samsung Galaxy Note 7 devices. This came after device owners in South Korea claimed that they are still having problems with the batteries of the new devices. Furthermore, Samsung also delayed the resume of new Samsung Galaxy Note 7 sales in the country.
Battery problems with Samsung Galaxy Note 7 devices apparently still continue even after Samsung claimed that the new Galaxy Note 7 devices already equip new batteries. South Korean TV news network YTN reported that the devices overheat and drain its batteries quickly even when charging according to a report from The Wall Street Journal.
A Samsung Galaxy Note 7 device owner reportedly experienced a unit that does not charge properly. The said device only progressed to 10 percent battery charged status even after placing it on charge overnight. YTN ran a test on the same unit and learned that the certain Samsung Galaxy Note 7 device drained its battery charge in just 39 minutes from 75 percent to 49 percent, 9to5Google reported.
A Samsung spokesman already acknowledged the incidents on Friday and said that those were merely "isolated cases" related to mass production and completely "unrelated to batteries." While he revealed that Samsung ran "close examinations" on the issue, he refused to confirm whether the same incidents occurred in other countries apart from South Korea, The Wall Street Journal reported.
Meanwhile, Samsung will resume selling of new Samsung Galaxy Note 7 devices in South Korea on Oct. 1 instead of Sept. 28, Reuters reported. The move is necessary in order for the company to complete the recall of the Samsung Galaxy Note 7 in the country. "The recall rate will likely fall sharply should new sales have resumed on Sept. 28," Samsung said.
Samsung also started distributing new Samsung Galaxy Note 7 devices in the United States since last week. Parent Herald reported that apart from the new batteries, the Samsung Galaxy Note 7 devices also equip a new software update to allow users identify if the battery of a certain device is safe.
Learn more about the new Samsung Galaxy Note 7 recall below.
