After reports of the Samsung Galaxy Note 7 catching fire, several mobile operating companies like T-Mobile have decided to stop the sales of the said device. T-Mobile announced that it would stop selling Galaxy Note 7 as several units of the same model have caught fire, with one emitting smoke during an airplane takeoff.
This happened on a Southwest flight in Lousiville, Kentucky, where a Samsung Galaxy Note 7 overheated and began to emit smoke inside the airplane. Passengers and cabin crew members were quick to disembark the plane with no said injuries sustained.
This was not the first incident, however. Prior to this, Samsung had the units recalled after users had reported the Note 7 catching fire after they have bought it last August. The company said that the batteries were faulty and prone to overheating. These units were supposed to be replaced for customers but even the newer ones proved no different.
(Mashable) #Samsung is stopping sales and exchanges of all #Note7 handsets : Samsung has.. https://t.co/deAfTyOxFD pic.twitter.com/kURflIreFW
— InUSANews.com (@inusanewscom) October 11, 2016
T-Mobile is preventing their customers from having to replace their Samsung Galaxy Note 7 with 7s. They announced that people can still bring in Note 7 for a refund or for a different device, but that they cannot be replaced with 7s, which is the newer version.
T-Mobile believes, along with other carriers like AT&T and The Verge, that 7s is no safer than Samsung Galaxy Note 7. They will discontinue the selling of Samsung Galaxy Note 7 and their replacement models, but the company is willing for their customers to exchange Note 7 with any T-Mobile device.
They are also giving Samsung Galaxy Note 7 returnees a one-time $25 credit on their bill within two bill cycles for having to experience any additional costs. T-Mobile is the second big US carrier to have discontinued the sales on Samsung Galaxy Note 7 to customers, along with exchanges for replacement Note 7 devices. The first carrier was AT&T.
