Following a series of unwanted explosion, canceled flights and tons of complaints, Samsung has decided to "permanently discontinue" the production of the Galaxy Note 7. Sources also said that Samsung's unfortunate action was also attributed by still faulty replacement models that still caught fire shortly after customers exchange their original handsets.
Samsung's statement, as suggested by Engadget, was slimmed down to the fact that the company is putting the safety of their customers as their foremost priority. Hence, they "have decided to halt sales and production of the Galaxy Note 7. Prior to this, Samsung issued a warning to all Galaxy Note 7 users "to turn their phones off" as part of an ongoing investigation to scrutinize the exploding battery issue. Despite its good motive, however, there were still a number of complaints coming from Samsung users, including 5 replacement handsets catching fire over the past week.
"Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7," said the company via The Verge. With the global recall affecting the whole span of Samsung's digital reach, carriers also issued notices that customers can have their Note 7 replaced "for another handset from Samsung or other manufacturers" while the company retorted for them to return their units "to wherever they were originally purchased."
Last month, Samsung found itself in a peculiar situation when it suspended the sales of the Galaxy Note 7 shortly after it was released in the United Kingdom. The issue, Wired added, was due to an "isolated battery cell issue" which caused the phablet to combust. The global recall meanwhile literally burned a hole in Samsung's stomach: at least 2.5 million units were revoked. The final nail in the coffin was when a replacement unit emitted smoke onboard a Southwest Airline flight that lead to its cancellation and the evacuation of passengers.
The Samsung Galaxy Note 7 came with a lot of promises when it was released, only to see it literally burn in front of them and in the hands of its users. The recall is a drastic move, but not enough to shatter Samsung's place in the digital race. It will leave a scar, but it will heal overtime, and it's not too late for them to go back to the drawing board and make some much needed adjustments to the Note 7's replacement.
